Frequently Asked Questions
I am ready to place my order, what next?
Send us a list of all the items you would like to purchase – including website links if you have them. We will need your full name, address, phone number and email details for delivery. We will then send you an invoice which will have a secure credit card link for payment – the invoice will include our fee, but not shipping costs. These will be sent to you once we know freight costs.As soon as your payment is cleared we will place your order 🙂
What are your shipping costs?
We won’t know freight costs until your item has arrived and is weighed and measured. We combine all of your items into one consignment to save on multiple freight costs. All freight sent with DHL is fully insured.
How does your service work?
We act as your purchasing agent, researching the best prices possible and then consolidating all of your orders into a single shipment to save on freight costs.
Where do you ship to?
We can ship anywhere 🙂
Can you send by sea freight?
We can send by air or sea freight, depending on your budget.
Can I purchase from anywhere in the world?
Yes you can 🙂
Where is Pacific Errands located?
Our office is based in NZ, but we ship to anywhere in the world 🙂
What is the price in my local currency?
You will need to use google currency conversion for this 🙂
Do I have to pay customs clearance fees?
Yes, all customs fees are paid by the receiver at their local destination.
Can you send large shipments, for example heavy machinery or furniture?
Yes, we absolutely can via sea freight 🙂
How long will my parcel take to get to me?
With DHL typically one week and with EMS – up to two months.
Contact Us Today
We are committed to providing our customers with the best possible service. Contact us today to learn more about how we can help you with your business needs.